Trust Your Gut!

Something interesting happened to me the other day. I received a rather peculiar request, out of the blue, by a prospective client. There was nothing inherently wrong with the request — it didn’t violate any core principles or values of mine; it just struck me as a bit bizarre. My Read more…

No Pain, No Gain?

“Embrace the hurt, people! Love the burn! No pain, no gain!” Once again, I asked myself why I paid good money for people to devise creative ways to subject me to sheer agony. Grace was the W.O.D. or “workout of the day” (with no relation with the theological concept). I Read more…

Oh #$&%!

“You’ve got to hear this story,” he said excitedly. I was meeting with the owner of a local chain of luxury auto detail and repair shops. “When I started the business,” he said, “I knew some people I had taken good care of — from back when I worked other Read more…